Together we win?
What does it mean: Together we win?
First, it means to realise that I am not alone. Loneliness is an increasing human misery but it can be fought. I am who I am, because I am in relation to someone else. I am a husband because I have a (lovely) wife. I am an employee because I have an employer. I am a parent because I have (wonderful) children. I can be part of an association or an informal group. I am a citizen because I am part of a national state. Above all, I am a person because I am always part of a community. It may be my family, my schoolmates, my work team, my association, my firm, my village, my town, my country, my social network group, my world family…
Second, it means find the way to be happy and make others happier. Once I realise I cannot be happy alone, I should strive, in my life and at work, to pursue this objective. To put it differently: do I feel the need to discover how to make my little contribution, to leave the world better than I found it? To offer my little brick in the construction of Home? Easier said than done. This idea requires a cultural paradigm shift. I need to think about myself as immersed in larger communities or in teams. In this regard, I have a nice tablet screensaver. It is a list of seven suggestions; this list was inspired by the Scout association named Agesci. These suggestions are very good habits that may help in conveying my meaning for Together we win, which is translated into practise by the Team-CARE approach.
Table 1 Seven ways to change my firm…and the world
Live for others and not only for yourself.
- Accept others' opinions and do not impose your own ideas
- Share
- Take every opportunity to learn and be a good example to younger people
- Value your qualities…and recognise those of others
- Feel part of a team and a big community
- Respect and listen to others
Third, once I realise I cannot be happy alone and I have read some good suggestions to do something for others, find a way to put them into practise. What shall I do in concrete terms? “I struggle to change my little workplace where we are a few people, let alone the world”. I need some concrete tools to live happily and work together effectively with others. Chapter 1 (see page 12) provides us with concrete answers and a toolkit. This is designed in particular for Human Resource managers, team leaders, team coaches and educators. More humbly, the chapter might not be disregarded by each of us who is, or feels, part of a team as well as of a larger network or community. Chapter 1 presents Team-CARE, which tries to explain what it all means: shared values, mission and objectives; a team composition which unifies diversity; a well-functioning dynamic founded on collaboration, and mutual learning; engagement for co-innovation and co-creating value for stakeholders.
If we win, who will lose?
Together we win does not necessarily mean that everyone else will lose. It means that I will lose if I try to win alone, at all costs and regardless of others. Do you know any team player who can win alone against another team? I do not. No company manager or politician can win alone. I cannot be a happy husband if my wife is unhappy. A friend requires friends. A winning team is where the team value is greater than the sum of the individuals.
Can't I win alone? What can you learn when you hear a manager on the train aggressively complaining about his or her staff’s laziness? You can easily tell that mistrust has crept into that team. Sometimes we can also infer whether the problem is perceived to be an active obstruction or indifference from some team members. At other times, I may be able to tell whether the manager is complaining about lack of coordination or cooperation. Who is losing? All those team members, including the manager, and the firm will lose too.
Why “We” and not “I”? Progress and innovation nowadays require collective intelligence and mutual learning. Albert Einstein worked alone, therefore it took some time to develop his immense theory. But this was how innovation was conceived a century ago. Today, there must be a process of creation within a team where co-innovation means that you "connect the different minds and create the future" (I like the fact that this is the Expo Dubai theme in 2020). In other words, innovation in many cases will no longer be the achievement of one individual but of teamwork, on-site or on-line. At a much faster speed and diffusion rate than Einstein's Theory of general relativity.
Why adding “together”? What can you learn if you hear an employee expressing anger at his/her boss or colleagues, or frustration or dissatisfaction that cannot be constructively channeled into the team? How depressing it is to hear a woman or man complaining to another person – or on the phone with their mother - about her husband or his wife. Why is it so increasingly difficult to talk and understand each other? Clearly the team - family or work team - including the leader, require some fixing. Otherwise, even if the team sold the best product, used the best systems and had the best manual of procedure, it would be doomed to fail. Even if their organization, governance or business model were the best, there would be a problem of sustainability because of team(s) malfunctioning.
The personal stories we hear around us, teach us that we should never underestimate team difficulties, disengagement and lack of collaboration. We all know it is easier to control machines, rules, procedures and data than human beings. However unless one thinks that everything can be digitalized and human beings are redundant, we have to find a sustainable way to promote and motivate teams, networks and communities.
Why is Trust a key success factor?
“The Team Coach helps to change the corporate culture, by proposing trust as a key business factor.”
Seven ways to change my firm…and the world:
1) Live for others and not only for yourself.
2) Accept others' opinions and do not impose your own ideas
3) Share
4) Take every opportunity to learn and be a good example to younger people
5) Value your qualities…and recognise those of others
6) Feel part of a team and a big community
7) Respect and listen to others.
“Trust building requires focusing on values such as respect, reciprocity, transparency, and fairness. It also requires lengthening the decision-making horizon. To destroy trust is easy but to build trust requires a lot of time and effort. Many people do not have time because they prefer to be efficient, but risk a lot in terms of effectiveness and reputational risk. Trust can be seen as a bank account: it takes time to accumulate money but when trust is hampered, there is a bank run and money is withdrawn rapidly.”
“Team-CARE asks for a radical change of perspective. Team-CARE can be understood as a sort of Copernican revolution. Thanks to the Team Coach, one moves from believing that the centre is the team leader (Earth) to see the team (Sun) as part of the Teamsystem (Universe of stakeholders). It is no longer the team which is at the service of the team leader. It is the team leader, who may change over time, who is at the service of the team. And in turn, the team is at the service of the stakeholders.
The Team Coach in essence suggests higher attention to others and not to my own interests. The Team Coach will pay attention to:
- team conditions: team diversity is valuable if trust brings unity;
- team actions: team trust building, educational games for teams to win together etc.;
- team goals: collaboration, mutual learning, co-innovation and finally co-creation of value for the stakeholders."
“What's new for "traditional" HR?
“What's new for "traditional" human resources management
“Team-CARE can be understood as a sort of Copernican revolution. Thanks to Team-CARE, one moves from believing that the centre is the team leader (Earth) to seeing the team (Sun) as part of the Teamsystem (universe of stakeholders).
Why do we need to change? We often hear about Human Resources (HR) programs for acquiring talents, developing talents, retaining talents and promoting talents. I would argue that this focus on talents, understood in terms of those persons with superior skills and competences, is misplaced. Why? For a number of reasons.
1 Talent for 99 Non-Talents? First, when the HR dept. chooses to develop one talent or few talents among staff members, effectively it tells the others: "Sorry, you are not talents. Sorry, you are not going to play the game with us. Sorry, you lost the game and are an outsider. Sorry, you have been downgraded to the Second league" and so on. The need for selection is obvious and fully understandable among external candidates and for small firms with a limited set of managers. But within medium and large firms is it rewarding under all circumstances and for all managerial levels to select a restricted group of people? In other words, does it pay off to let the staff believe that their own firm is like a pyramid where professional development is restricted to a few people? Does it motivate staff to tell them they missed the train or lost the game, that there is no second chance?
Talent for life? Second, it is hard to prove that one Talent is and will remain a Talent for the rest of his/her life. What if the choice of the Team leader is over time revealing as wrong? How many times have we encountered bosses who were not selected based on meritocratic reasons, or more likely, after some years of noteworthy management they are simply tired and without motivation. He/she may now be doing more damage than good.
What type of Talent? Third, I would argue that medium to large firms face a risk. This happens when they do not consider that the development path for so called talents should not only focus on the managerial track but also on the professional. In other words, those who are precluded from the managerial path may well be suitable for another professional path, where equally important consideration should be given.
Who and What is a Talent? Finally, the most important reason is normally overlooked because it requires a change in the mind-set. A Talent should not be understood as a person but rather as a competence. Everybody has talents, namely different competences. The challenge is to find the right chemistry for the different competences and team them up. The firm should not be seen as a pyramid but rather as a playing field. Each of us has talents as well as different attitudes which make us more suitable for certain roles than others. Or better, talents/competences which allow us to perform certain roles in a different way from the others. It would be fundamentally wrong to select 11 goalkeepers, even though some would argue each of them is a talent.